Enterprise Charter
Foreword
Welcome to the new Enterprise Passenger's Charter which is our commitment to maintaining the high levels of customer satisfaction demonstrated by the Enterprise Service since coming into service in September 1997.
Every member of our staff will do their best to make sure that our service meets and, we hope, goes beyond expectations and the standards in this charter.
Our service will be independently monitored, twice every year, and we will publish the results.
We know that there will be times when things go wrong. When they do, we will do our best to put things right. Our customers are very important to us and this charter sets out our responsibilities to you if we do not deliver our commitment.
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