Contact Us - Feedback - Translink

Call Centre  l  Textphone  l  Email  l  Administration Offices  l  Bus Services  l  Rail Services  l  Comments, Suggestions & Complaints  l  Recruitment  l  Tenders  l  Lost Property Enquiries  l  Enterprise Cross Border First Plus  l  Translink Pass Office  l  Senior SmartPass  l  Tours/Travel  l  Flexibus  l  Parcellink

Translink bus & rail timetable enquiries are available through our Call Centre. 

Opening hours: Monday – Sunday 7am to 8pm.

Tel: 44 (0)28 90 66 66 30
  

For people who are deaf or hard of hearing. Timetable enquiries, Enterprise bookings, compliments or complaints: 028 9038 7505.

RNID typetalk system can also be used to contact local bus and rail stations.

Textphone users dial 18001 followed by full telephone number. 
  

Email us at feedback@translink.co.uk. 

If you have any comments, suggestions or complaints on any aspect of our services please contact:

Metro
Your local District Manager or contact Customer Services Co-ordinator, Milewater Road, Belfast.
Telephone: 028 9035 4035

NI Railways
Your Route Line Manager or contact Customer Services Manager, Central Station, Belfast.
Telephone: 028 9089 9400

Ulsterbus
Your local District Manager or contact Call Centre Complaints, Customer Services Co-ordinator.
Telephone: 028 9038 7503

Textphone: 0289038 7505
Email: feedback@translink.co.uk

We will acknowledge your complaint within 3 working days and will respond to all complaints within 15 working days of receiving them.

If you are not satisfied with our response, then you can contact the General Consumer Council for Northern Ireland.
Telephone: 0845 601 6022
E-mail: complaints@consumercouncil.org.uk 
Website: www.consumercouncil.org.uk

The General Consumer Council is an independent body which represents the interests of all bus and rail passengers.

For further information, please contact 028 90 899400 (office hours: Monday to Thursday 9.00am - 5.30pm, Friday 9.00am - 2.00pm).
  

For information on tender opportunities have a look at our Tenders section...>>

Monday to Friday office hours only (Monday to Thursday 9.00am - 5.30pm, Friday 9.00am - 2.00pm):

• Metro: Tel. 028 9045 8345
• NIRailways: Tel. 028 9089 9422
• Ulsterbus: Contact your local station or phone our Call Centre on 028 90 66 66 30

Passenger Information

Telephone: 028 90 66 66 30
Textphone: 028 9035 4007
Iarnród Éireann: (353) 01 836 6222
     
Ticket & Seat Reservation

Telephone: 028 9089 9409
Booking with contract tickets: 028 9066 6630
Iarnród Éireann: (353) 01 703 4070

First Plus Catering

Feedback from our passengers is always welcome. If you have any thoughts regarding our products or services, or have any dietary needs that you do not feel are being met, please contact in the first instance:

• Gerry Black, General Manager, Catering,
  Central Station, Belfast BT1 3PB.
  Phone 028 9023 8637
  
  
• Ken McKnight, Enterprise Manager, NI Railways,
  Central Station, Belfast BT1 3PB.
  Phone: 028 9089 9400
  Email: feedback@nirailways.co.uk

or

• Cal Carmichael, General Manager, (North and East)
  Connolly Station, Dublin 2
  Phone: (353) 01 836 3333
  email: feedback@irishrail.ie

For Pupil Passes & Translink Student Discount Card applications.

Translink Pass Office
3 Milewater Road
Belfast
BT3 9BG
Telephone: 028 9035 4074
Email: pass.office@translink.co.uk 

Telephone: 028 90 66 66 30, seven days 7am to 8pm
Textphone: 028 90 38 7505

Renewing your Senior SmartPass

A dedicated user helpline has been set up on 0845 600 0049 for those seeking further information.
  

Ulsterbus Tours
The Travelcentre
Europa Buscentre
Glengall Street
Belfast
BT12 5AH
Telephone: 028 9033 7004
Fax: 028 9024 6926

NIR Travel Rail Breaks
Europa Buscentre
Glengall Street
Belfast
BT12 5AH
Telephone: 028 9024 2420
Fax: 028 9023 8413 

Educational Tours: 028 9033 7018
Email: educational.tours@translink.co.uk

Ulsterbus Private Coach Hire: 028 9033 7006

Ulsterbus Cross Channel Express: 028 9033 7002 

Monday to Friday 08:30 - 18:00
Closed Saturday & Sunday

Please contact your local depot for details of opening times.