Monitoring Results - Translink
Monitoring Results
Ulsterbus Observation Ratings (Buses) (%)
| Reliability |  |
100 |
| Punctuality of departures | |
100 |
| Punctuality of arrivals | |
97 |
| Standing within acceptable limits | |
100 |
| Staff wearing full uniform | |
99 |
Ulsterbus Individual Customer Performance Ratings (Buses) (%)
| Punctuality | |
81 |
| Cleanliness of buses | |
77 |
| Comfort of seating | |
80 |
| Availability of seating | |
86 |
| Standing time | |
95 |
| Heating/Ventilation | |
78 |
| Lighting on buses | |
85 |
| Non-smoking (passengers) | |
97 |
| Non-smoking (drivers) | |
98 |
| Helpfulness of staff | |
83 |
| Value for money | |
67 |
Ulsterbus Observation Ratings (Stations) (%)
| Queuing at peak periods | |
100 |
| Queuing at off-peak periods | |
100 |
| Staff wearing full uniform | |
96 |
| Speed of answering telephone | |
94 |
| Helpfulness of telephone staff | |
85 |
Ulsterbus Individual Customer Performance Ratings (Stations) (%)
| Cleanliness of stations | |
82 |
| Cleanliness of toilets | |
73 |
| Availability of seating | |
83 |
| Comfort of seating | |
64 |
| Lighting | |
86 |
| Heating | |
79 |
| Directions for passengers | |
82 |
| Information on delays | |
70 |
| Helpfulness of staff | |
83 |
| Time taken to answer queries | |
82 |
| Catering & vending machines | |
80 |
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